Refund and Returns Policy

RETURN POLICY FOR AUTOMOBILE, SPARE PARTS OR CONSUMABLES

Thank you for choosing Don Stepa Garage Online (DSGO) as your trusted source for automobile spare parts in Abuja, Nigeria. We strive to provide quality products and services, and your satisfaction is our top priority. This return policy outlines the procedures and conditions for returning spare parts purchased from DSGO.

Eligibility for Returns:

1. 
   a. DSGO accepts returns for spare parts only if they are defective, damaged, or incorrect.
   b. Returns must be requested within 24 hours from the date of delivery.
   c. To initiate a return, customers must provide a proof of purchase, such as an invoice or order confirmation.
2. Return Procedure:
   a. Customers must contact DSGO’s customer service team to request a return authorization.
   b. The customer service team will provide instructions on returning the spare parts, including the return address and any necessary packaging requirements.
   c. Customers are responsible for shipping the returned spare parts to DSGO at their own expense, unless the return is due to DSGO’s error or a defective product.
3. Return Conditions:
   a. Spare parts must be returned in their original condition, unused, and in the original packaging.
   b. The spare parts must be accompanied by all original accessories, manuals, and documentation.
   c. DSGO reserves the right to assess the condition of the returned spare parts and may refuse the return or charge a restocking fee if the parts do not meet the return conditions.
4. Refund or Replacement:
   a. Once the returned spare parts are received and inspected, DSGO will process the refund or replacement, as appropriate.
   b. Refunds will be issued to the original form of payment used for the purchase.
   c. In case of a replacement, DSGO will ship the correct spare parts to the customer at no additional cost.
5. Non-Returnable Items:
   a. Certain spare parts may be designated as non-returnable due to high cost, hygiene, safety, or regulatory reasons.
   b. Customized or special order spare parts are also non-returnable unless they are defective or incorrect.
6. Warranty:
   a. Spare parts may be covered by manufacturer warranties. Customers should refer to the manufacturer’s warranty terms and conditions for further information.
7. Disputes:
   a. Any dispute arising from a return or refund shall be resolved in accordance with DSGO’s dispute resolution procedures, which may include negotiation, mediation, or arbitration.

Please note that this return policy applies specifically to spare parts purchased from DSGO. For repairs and additional services, please refer to our separate terms and conditions.

By purchasing spare parts from DSGO, you acknowledge that you have read, understood, and agreed to comply with the terms and conditions outlined in this return.